General Information
The protection of your personal data is important to us. This Privacy Policy explains which personal data is processed when you visit this website, contact us, place an order, or use our online shop.
We process personal data only where this is necessary for operating this website, handling inquiries, processing orders, fulfilling legal obligations, or where we have a legitimate interest or your consent.
Controller
The controller responsible for data processing is:
Jesse Daniel Hotchkin
The Remaining Ember
Brunnhölzl 2
4873 Frankenburg
Austria
Email:
[email protected]
Website Access and Server Log Files
When you visit this website, technical data may be processed automatically. This may include:
- IP address
- date and time of access
- pages visited
- browser type and version
- operating system
- referrer URL
- technical server data
This data is processed to provide the website, ensure technical stability and security, and analyze errors or misuse.
The legal basis is our legitimate interest in operating a secure and functional website.
Hosting
This website is hosted by:
Hetzner Online GmbH
Industriestr. 25
91710 Gunzenhausen
Germany
The hosting provider processes technical access data where this is necessary for the operation, security, and maintenance of the website.
Contact
If you contact us by email or through a contact form, we process the data you provide in order to handle your inquiry and any follow-up questions.
This may include:
- name
- email address
- message content
- order number, if relevant
- any other information you provide voluntarily
We do not share this data without your consent unless it is necessary to process your inquiry, fulfill a contract, or comply with legal obligations.
Orders in the Online Shop
When you place an order through our online shop, we process the data necessary to handle and fulfill the order.
This may include:
- name
- billing address
- shipping address
- email address
- phone number, if provided
- ordered products
- order history
- payment information
- shipping information
This data is processed for contract fulfillment, delivery, payment processing, customer communication, and compliance with legal retention obligations.
Payment Providers
For payment processing, we may use external payment providers, such as:
- Stripe
- PayPal
- Klarna/Sofort
Depending on the payment method selected, payment-related data may be transmitted to the respective payment provider where this is necessary to process the payment.
For voluntary offerings, we store the supporter name, email address, and country returned by the payment provider where available. This information is kept with the payment record for administration, accounting, refunds, and legally required record retention.
The respective provider’s own privacy policy also applies.
Shipping Providers
To deliver orders, we transmit the necessary shipping data to shipping providers.
This may include:
- name
- shipping address
- email address, if required for delivery notifications
- phone number, if required for delivery
- parcel or tracking information
Shipping provider used: GLS and Österreichische Post
Customer Account
If a customer account is offered and you create one, we process the data required to manage your account and make future orders easier.
You may request deletion of your customer account at any time, unless statutory retention obligations prevent deletion.
Newsletter / Waiting List
We currently do not have a newsletter or waiting list.
Cookies
This website uses technically necessary cookies and local browser storage where required for website operation, shopping cart functions, checkout, security, or user settings.
The shopping cart and visual theme preferences are stored locally in your browser. The admin area uses a security cookie to protect admin forms. These technologies are used to provide requested website functions and are not used for advertising.
Advertising cookies, retargeting pixels, or cross-site tracking technologies are not active unless optional marketing analytics are enabled and you have given consent.
Analytics and Marketing Tools
We use first-party, cookieless analytics to understand how the website is used and to improve the shop. The analytics system records events such as page views, cart changes, checkout starts, and successful client-side payment confirmations. It may also record campaign parameters in the page URL, selected checkout country, checkout error categories, stock availability friction, outbound link clicks, and product image or video interactions.
Analytics records may include the page path without query parameters, event name, time, product/category information, country/region derived from the request IP or trusted hosting headers, checkout country, destination/referring website host, UTM campaign fields, approximate viewport size, browser language, and page title. We do not store IP addresses, user-agent strings, advertising identifiers, or analytics cookies in the analytics event table.
If your browser sends a Global Privacy Control or Do Not Track signal, optional analytics events are not sent. Analytics events are retained for up to 180 days.
Optional marketing analytics may be enabled separately from the first-party analytics described above. If this optional layer is enabled, a consent banner is shown before any marketing analytics scripts load. If you accept, third-party tools such as Google Analytics, Meta Pixel, or TikTok Pixel may receive information about page views, cart actions, checkout starts, and purchases in order to measure advertising performance, understand campaigns, and improve future marketing.
If you decline or do not make a choice, those third-party marketing analytics scripts are not loaded and the website continues to use only the first-party, cookieless analytics layer. You can change your choice through the Privacy settings control below whenever optional marketing analytics are active.
External Content and Links
This website may include links to external websites or embedded content, such as videos, maps, social media posts, fonts, or other third-party services.
When you access external content, personal data such as your IP address and technical access data may be transmitted to the respective third-party provider.
External services used: Google Fonts / locally hosted fonts
Storage Period
We store personal data only for as long as necessary for the respective purposes or as required by law.
Order, invoice, and accounting data are stored according to statutory retention obligations.
Inquiry data is stored for as long as necessary to process the inquiry and any follow-up communication.
Your Rights
Under the GDPR, you have rights including:
- right of access
- right to rectification
- right to erasure
- right to restriction of processing
- right to data portability
- right to object
- right to withdraw consent, where processing is based on consent
The Austrian Data Protection Authority lists these as rights of data subjects under the GDPR.
To exercise your rights, contact us at: [email protected]
Right to Lodge a Complaint
If you believe that the processing of your personal data violates data protection law, you have the right to lodge a complaint with the Austrian Data Protection Authority.
Changes to this Privacy Policy
We may update this Privacy Policy if this website, our services, or legal requirements change.